Claims support
If something has gone wrong, CPC is here to help you understand the next steps and navigate the claim process. The insurer assesses claims under the policy; CPC assists with information and communication, not guaranteed acceptance or settlement.
Take reasonable steps to protect people and prevent further loss or damage where it is safe to do so. Call 000 in an emergency. Safety actions must not wait for broker approval.
Do not admit liability or agree to settle a third-party claim without speaking with your insurer or broker.
Take photos and retain relevant documents, receipts, reports, witness and other contact details where possible.
Contact CPC as soon as practical so we can help you identify the next steps and prepare the information required.
Prioritise safety, exchange required details with other parties, photograph the scene where safe, record witness details if available and contact CPC or the relevant insurer for claims instructions. Do not admit fault at the scene.
Once people are safe, take reasonable steps to prevent further damage without putting yourself at risk. Photograph damage before disposal or temporary repairs where practical, keep invoices and receipts, and contact CPC promptly.
